Dell Analyst, Project Program Management in Bayan Lepas, Malaysia
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Work closely with Lead Training Coordinators & Program Managers who have oversight of all activities supporting the Academies worldwide.
Scheduling and arranging logistics for periodic and ad hoc training courses.
Answering questions from learners & vendors, and compiling survey data for classes.
Consistently participates in design and delivery of various program and project communications, documentations and reports Interfaces with a range of internal and external sources to gather information and prepare reports.
Answers non-routine questions or make recommendations.
Consistently participates in financial related activities pertaining to programs and projects (e.g., budgets, invoicing, vouchers, purchase orders, etc.).
Identifies and resolves complex problems and issues relating to program and project activities.
Guides employees with complicated issues and escalates to appropriate levels of management as necessary.
Utilizes various software applications to compile and prepare standard, complex and/or ad-hoc reports May conduct analysis to ensure quality.
Administers a range of functional programs or projects.
Establishes, coordinates, and monitors activities associated with program and projects.
Oversees or conducts specialized research projects and present findings.
Detail-oriented – able to assist in the gathering of data and metrics used to manage class scheduling, vendor inquiries, and learner queries.
Business communication skills both written and verbal, with appropriate sensitivity to cultural differences.
Proven ability to work collaboratively across teams & at all levels of the organization.
Demonstrates a sense of urgency.
Drives assigned tasks to completion as well as reports roadblocks in a timely manner.
Ability to work independently and prioritize effectively.
Customer oriented. Able to respond efficiently and thoughtfully to ensure closure of internal customer and vendor inquiries.
Advanced user of Excel & Outlook.
Experience supporting learning and development and/or training programs.
Experience with corporate event planning.
Organized and able to successfully balance multiple tasks at any given time.
Comfort with ambiguity - ability to jump in and flex as business needs change over time.