Boulder Community Hospital Patient Access Scheduler in Boulder, Colorado

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POSITION SUMMARY

The Patient Access Scheduler is responsible for the smooth operation and flow of calls handled within the scheduling area. This includes, but is not limited to: pre-registration, scheduling, obtaining accurate demographics, providing exam preparations, and collection of appropriate authorizations/ICD codes in a courteous and efficient manner. Other duties pertinent to optimal customer service, patient flow, and efficient staff utilization are also expected.

JOB QUALIFICATIONS

Education or Formal Training

  • High school diploma or equivalent preferred.

  • Medical terminology course preferred.

  • Keyboarding, filing, office procedures classes and/or experience desirable.

  • High school diploma or equivalent preferred.

  • Medical terminology course preferred.

  • Keyboarding, filing, office procedures classes and/or experience desirable.

Special Qualifications (Licensure, Registration, etc.)

Knowledge, Skill and Ability

  • Understanding of medical terminology, grammar, punctuation, style, and editing.

  • Excellent spelling skills.

  • Basic understanding of anatomy.

  • Basic knowledge of insurance, coding, and authorizations.

  • Good computer skills.

  • Proper phone etiquette and communication skills.

  • Ability to maintain high levels of confidentiality.

  • Ability to prioritize, concentrate, and multitask.

  • Excellent listening skills.

  • Ability to work independently.

  • Ability to maintain high levels of accuracy and organization during high volume periods, with the ability to consistently prioritize, meet changing deadlines, and troubleshoot problems.

  • Knowledge of hospital and departmental policies, procedures, and systems.

  • Excellent problem solving skills including ability to identify multiple factors that may impact decisions, selecting best option.

  • Ability to exercise tact, judgment and persuasiveness in creating and maintaining harmonious relations in working with coworkers, patients, families, visitors, physicians, and the general public.

  • Understanding of medical terminology, grammar, punctuation, style, and editing.

  • Excellent spelling skills.

  • Basic understanding of anatomy.

  • Basic knowledge of insurance, coding, and authorizations.

  • Good computer skills.

  • Proper phone etiquette and communication skills.

  • Ability to maintain high levels of confidentiality.

  • Ability to prioritize, concentrate, and multitask.

  • Excellent listening skills.

  • Ability to work independently.

  • Ability to maintain high levels of accuracy and organization during high volume periods, with the ability to consistently prioritize, meet changing deadlines, and troubleshoot problems.

  • Knowledge of hospital and departmental policies, procedures, and systems.

  • Excellent problem solving skills including ability to identify multiple factors that may impact decisions, selecting best option.

  • Ability to exercise tact, judgment and persuasiveness in creating and maintaining harmonious relations in working with coworkers, patients, families, visitors, physicians, and the general public.

Experience

Prefer previous experience in medical setting, cash handling, and customer service

MATERIALS AND EQUIPMENT DIRECTLY USED

Computers, Microsoft Office, copy machines, FAX, telephones, scanners, Meditech and other technology equipment/software

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES

  • Long periods of sitting and repetitive motion.

  • Close proximity to computer terminal.

  • Visual acuity necessary to operate computer 6-7 hours daily.

  • While performing the duties of this position, the employee is occasionally required to stoop, crouch, twist, kneel, and squat.

  • Tolerance to high noise levels, multiple interruptions and an ability to meet deadlines.

  • The employee must be able to support, push, pull, and/or lift up to 10 pounds.

  • Functional physical demands include manual dexterity, fine motor skills, and reaching. The following senses will be needed for essential duties of the job: speech, vision, hearing, and touch.

  • Fast-paced, challenging and stressful work environment.

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