Dell Senior Specialist, Accounts Receivable in Buenos Aires, Argentina

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

ACCOUNTABILITIES Provides administrative support in the collections process. Prepares outstanding accounts reports, hold reports/ cancellation reports, process level reports for Revenue Services and gather credit and/or reference information. Prepares chargeback loss reports and projects losses for reporting purposes. Maintains database by entering, updating and retrieving data, as well as formatting and generating reports. Assists in resolution of outstanding invoice queries/disputes. Responds to inquiries from internal and external customers. Reviews status of accounts, and proactively initiate collections activities. Adheres to credit & collections policies while issuing credit notes/ refunds, compliance to Customer Privacy Policy, GAAP and internal controls. Checks and verifies all disputes before accepting or refuting a chargeback. Checks and verifies account receivable records, prepares invoices, credit notes, refunds, files, posts ledger and general journal entries, and/or balances accounts receivable records. Responds to internal and external customer account inquiries. Supports internal metrics and goals through collections activities. RESPONSIBILITIES Addresses escalated outstanding account balances. Trains and coaches less experienced team members. Establishes collection action based on analysis of information. Responsible for reconciling Bank accounts and analyzing gap between GL and Bank closing balance. Manages Process Reporting requirements. Minimizes escalations at process level through increased efficiency & effectiveness. Runs Voice/ email dialer and ensures adequate staffing coverage to support customers. Processes credit card transactions manually.