Capital One Client Development, Sr. Manager in Chicago, Illinois
77 West Wacker Dr (35012), United States of America, Chicago, Illinois
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Client Development, Sr. Manager
As part of the Retail Card Partnerships team, you will lead and be accountable for an existing Retail Card Partnership. You'll team with world-class professionals to develop and bring to market strategies that drive profitable and sustainable program growth. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning and rewards innovation.
Specific responsibilities include, but are not limited to:
Lead a specified Card Partnership Program, including developing deep relationships with the partner and their decision makers
Full ownership for developing and executing the program’s strategic plan, which includes creating a comprehensive product and program roadmap
Ownership of the program’s P&L and influence levers to maintain vertical program health
Initiative leadership, providing intent ownership of strategic initiatives to create sustainable and profitable growth
Manage customer experience and product performance across channels and segments, supporting initiatives to drive optimal product strategy
Oversee and maintain adherence to contract, risk, regulatory and compliance requirements
Drive and develop business cases for desired initiatives, including influencing both internally and externally
Evolving Agile tools and techniques in the execution pod emerging from best practices across the department and the enterprise.
Collaboration with internal teams including Credit, Marketing, Finance, Ops, Legal and analyst teams.
The desired experience and skill set for the ideal candidate include:
Strategic: the candidate will have a proven track record of making holistic assessments of our current state, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking skills must be complemented by a strong orientation towards continuous improvement, given the complexity of our execution environment.
Business and Credit Acumen: Demonstrated experience with credit card program P&L’s and functional knowledge of credit risk
Strong communication, negotiation and influencing skills : Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
Strong judgment, leadership and integrity: the candidate should be a tenacious decision maker, able to bring a responsible approach to business while in a leadership position guiding execution resources.
Clear results orientation: focused on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.
Bachelors degree or Military experience.
At least 5 years of experience in credit card industry
At least 3 years in client management
At least 3 years of experience in product development or 3 years of experience in marketing strategy development
At least 2 years of experience in financial analytics
At least 5 years of experience in people management
8 years experience leading a credit card partnership program
2 years in Agile environment
3 years experience with retail customer loyalty programs
3 years of working in digital channels
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.