Covance Field Reimbursement Manager - Multiple Locations in Gaithersburg, Maryland

Job Overview

Field Reimbursement Manager

A career at Covance provides our employees the unrivaled chance to create an immediate impact and difference in our patient’s lives. Joining Covance will offer a rewarding career, a chance to work in a high-energy & team oriented work place, and access to competitive benefits. With the support of exceptional people from across the globe and a vast array of career options, you’ll be empowered to own your career journey with mentoring, training and personalized development planning. As a Covance employee, your work will be meaningful, the patient outcomes are real, and the results are lasting.

Our mission is to help our clients bring the miracles of medicine to market sooner -- join us for your next career move.

In the following regions: DC/MARYLAND/NO. VIRGINIA, Atlanta, GEORGIA; RALEIGH, NC; and Denver, Colorado

Position Summary

Covance Market Access Services currently provides health care reimbursement support, access education, and access solutions for pharmaceutical and biopharmaceutical clients with its Market Access Field Team. The Field Reimbursement Manager are client-facing and customer-facing staff who apply their expertise and experience to assist client customers in understanding and addressing access challenges. They conduct presentations to small and large groups in various settings and often work face to face with providers’ office staff -- educating staff on access services and solutions specific to a product and therapeutic area, and consulting on reimbursement matters. These services play an important role in clients’ customer relationships as they facilitate access to meaningful patient therapies.

Covance offers the services of the Market Access Field Team in order to help our clients improve access in the dynamic health care environment. They regularly monitor the changes to nationwide and regional coverage and policy, as they serve as the experts in this area. Up to 80 percent travel is required for the position and will often be dedicated to a specific region of the country.

Essential Position Duties

  • Respond to client requests for site visits, work with client field staff to understand account needs and site visit objectives, and schedule meetings as needed.

  • Establish, develop, and maintain strong working relationships with clients and client customers.

  • Develop presentations for site visits, trainings, client presentations, and other meetings as appropriate.

  • Develop content in keeping with client requests and needs. Conduct research using hotline data, team resources, and other sources, including primary or secondary sources, as needed, to develop content for presentations and prepare for presentations.

  • Deliver presentations to clients and client customers on site visits, via audio conferences, and by other means. Prepare for presentations, present materials, answer questions, identify issues for further follow-up, and conduct follow up as needed with accounts or clients.

  • Participate in client meetings as appropriate. Participate in regularly scheduled team meetings and calls.

  • Develop and conduct product specific trainings for staff including new hires, refresher trainings, ongoing project and technical trainings. Identify program trends and opportunities for intervention with payers, and provide recommendations to client management.

  • Prepare and/or review client reports.

  • Conduct research for, and provide technical assistance pertaining to consulting engagements and ITC programs.

  • Manage travel schedule and travel arrangements.

  • Prepare and submit appropriate expense reports in a timely fashion.


Education & Experience Requirements

  • Bachelor’s degree or evidence of continual work toward a degree strongly preferred. A degree may be required to work on some of our client programs and needs.


Experience Requirements

  • This position must have either a coding or billing background, with office experience preferred. Pediatric billing experience is highly preferred .

  • At least 3 years’ relevant and direct experience.

  • Strong knowledge base in healthcare policy, reimbursement, market access, pharmaceutical or biotechnology sales or marketing, or similar industry.

  • Experience with research and analysis, relationship-building (with clients and/or customers), and public speaking.

  • Possesses relevant work experience to conduct site visits, audio conferences, and give presentations.

  • Strong verbal and written interpersonal skills, strong presentation skills, client savvy, knowledge of business protocol, time management and organizational skills.

  • Proven leadership ability.

  • Demonstrated problem solving and decision-making skills with the ability to “think on his/her feet” and suggest alternatives and solutions.

  • Knowledge of Siebel, Lotus Notes/Architect. Strong organizational skills. Demonstrated analytical skills.

  • Ability to work independently.

  • Have a valid driver's license and a safe driving record and be available to drive during the day and nighttime.

  • Live within a reasonable driving distance from a major airport. Up to 80% travel is required.

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.

Job Number 2018-18491

Job Category Consulting

Position Type Full-Time

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.