Xanterra Leisure Holding, LLC Hotel Front Desk Agent - The Grand Hotel Tusayan, AZ in Grand Canyon, Arizona

Guest registration, checkout, collect payment and provide property information to the guests.

  • Fully understand and support Xanterra Mission Statement and Core Values.

  • Follow established The Grand Hotels front desk procedures in carrying out assigned duties.

  • Register guests in a prompt, efficient and courteous manner.

  • Handle guest accounts properly including posting of charges, and collection of payment.

  • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.

  • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National Park and surrounding areas to guests inquires.

  • Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.

  • Work closely with Unit Housekeeping department to keep status of rooms current and up to date.

  • Work with Bell staff to assist guests with requests as needed.

  • Adhere to all XanterraTusayan, LLC lost and found procedures.

  • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.

  • Ability to shift priorities and duties as directed by supervisor.

  • Other duties as assigned

  • Previous public contact work experience.

  • Previous experience as a hotel front desk or reservations agent.

  • Ability to professionally and courteously interact with a broad cross-section of diverse guests.

  • Experience with computers and Windows type software.

  • Ability to properly handle cash and credit cards.

  • Good verbal communication skills.

#CB

Requisition ID: 2018-16473

External Company Name: Xanterra Leisure Holding, LLC

External Company URL: www.xanterra.com

Street: 149 State Highway 64

Overview:

Guest registration, checkout, collect payment and provide property information to the guests.

Responsibilities:

  • Fully understand and support Xanterra Mission Statement and Core Values.

  • Follow established The Grand Hotels front desk procedures in carrying out assigned duties.

  • Register guests in a prompt, efficient and courteous manner.

  • Handle guest accounts properly including posting of charges, and collection of payment.

  • Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.

  • Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National Park and surrounding areas to guests inquires.

  • Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.

  • Work closely with Unit Housekeeping department to keep status of rooms current and up to date.

  • Work with Bell staff to assist guests with requests as needed.

  • Adhere to all XanterraTusayan, LLC lost and found procedures.

  • Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.

  • Ability to shift priorities and duties as directed by supervisor.

  • Other duties as assigned

Qualifications:

  • Previous public contact work experience.

  • Previous experience as a hotel front desk or reservations agent.

  • Ability to professionally and courteously interact with a broad cross-section of diverse guests.

  • Experience with computers and Windows type software.

  • Ability to properly handle cash and credit cards.

  • Good verbal communication skills.

#CB