Hersha Hospitality Management LP Guest Service Agent in Philadelphia, Pennsylvania

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.

  • Register and assign guests to hotel rooms.

  • Establish method of payment and verify credit.

  • Make and confirm reservations.

  • Compute bills, collect payments, and make change for guests.

  • Transmit and receive messages, using telephones or PMS system.

  • Respond to guest requests in a timely manner.

  • Receive and resolve guest complaints, elevating to supervisor if necessary.

  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

  • Perform bookkeeping activities, such as balancing accounts and conducting audits.

  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.

  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

  • Ensure overall guest satisfaction.

  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.

  • Previous customer service experience or equivalent training required.

  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.

  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

ID: 2018-18436

UltiPro Location Description: 210 West Rittenhouse Square Philadelphia Pennsylvania 19103 US

External Company Name: Hersha Hospitality Management, LP

External Company URL: www.hershahotels.com