Highmark Health Manager, Vendor Management in Pittsburgh, Pennsylvania



This job oversees a team that coordinates the management of external vendors, matrix management of internal partners (matrix partners), creating/monitoring associated service level agreements (SLAs) and key performance indicators (KPIs), involvement in strategic initiatives (STIs), and regulatory/compliance and financial oversight in conjunction with the respective matrix partners.


  • Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.

  • Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

  • Lead the department to develop, maintain and manage external vendor partners including SLAs, KPIs and strategic planning.

  • Research possible vendors to meet changing member needs via effective and differentiating programs/services.

  • Define and develop contracts and ensure compliance with contractual agreements.

  • Manage the vendor implementation process including data feeds, document processes, and communicating vendor capabilities to sales, marketing, and others as needed.

  • Manage relationships, performance and delivery with internal partners and lead matrix management efforts and initiatives.

  • Oversee the regulatory and compliance strategy and oversight related to vendor/matrix partner management activities.

  • Other duties as assigned or requested.



  • High School Diploma/GED


  • Bachelor's Degree in Business



  • 5 – 7 years experience in financial management, vendor management, sales and/or strategic planning

  • 3 – 5 years experience in financial contract negotiation and management


  • Prior experience in the health insurance industry

  • Medical cost management experience

  • 1 - 3 years prior management experience


  • Excellent inter-personal skills with emphasis on ability to effectively communicate both verbally and in writing

  • Attention to detail while working in a fast paced environment with competing and changing priorities

  • Ability to coordinate complex activities across functional lines of operations, under tight timelines

  • Ability to quickly assess situations, identify and provide recommendations on issues

  • Microsoft Office


Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled