Luxottica Operations Specialist (STARS) in Port Washington, New York

Requisition ID: 67682

Position: Full-Time

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Luxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.

GENERAL FUNCTION

STARS is a state of the art Category Management partnership that Luxottica offers to select accounts to help them maximize their merchandising turns by managing the Assortment Planning and the related replenishment routines on the customer’s behalf. The STARS Ops Specialist is responsible for monitoring the generation of the orders, follow through the delivery creation and communication with the distribution center.

MAJOR DUTIES AND RESPONSIBILITIES

  • Order generation and fulfillment

  • Daily checking of order portfolio generation and coordinate any related actions with the relevant planners

  • Ensure prompt order allocations, removal of delivery blocks, creation of deliveries and smooth execution of the EDI related processes

  • Communicate with internal functions in relation to the order fulfillment and with the distribution center on workloads and specific order requirements

  • Issue return authorizations removal of delivery blocks, creation of deliveries and smooth execution of the EDI related processes

  • Manage removal of delivery blocks, creation of deliveries and smooth execution of the EDI related processes

  • Order portfolio and Ops performance reporting

  • Report on order portfolio generation and fulfillment for the planners and customers

  • Communicate with customers on any order related inquiries via phone and email

  • Troubleshoot any issues relate to order processing and invoicing

  • Compliance monitoring

  • Respond to customer inquiries on quality of the shipments and coordinate all the related internal and external communication through resolution

  • Report on compliance issues periodically to relevant parties

  • Assist on selected business development initiatives/projects to support STARS development

BASIC QUALIFICATIONS

  • Bachelor’s degree or equivalent experience

  • Minimum of 2 years of previous experience on customer service or order management

  • Strong analytic skills and business acumen

  • Sound interpersonal and communication skills

  • Excellent ability to identify business issues and solve them autonomously

  • Knowledge of Microsoft Excel and SAP is a requirement, JDA is a plus

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Administrative