Landmark Health Medical Assistant (Care Coordinator) in Winston Salem, North Carolina

Do you want to make a difference in healthcare?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in their home. Our Program is offered to eligible patients at no incremental financial cost. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. Our clinical teams spend quality time caring for a smaller number of high-risk patients, granting patients the respect, compassion and care they deserve.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, Care Coordinators and other team members.

The Medical Assistant (Care Coordinator) is a pivotal member of the Landmark Interdisciplinary Team. As a Care Coordinator, you will use your clinical skills and patient-first mentality to assist patients with care coordination needs, conduct telephonic surveys to collect clinical data, and support patients in scheduling home visits. You will also support Landmark Physicians, Advance Practice Providers, and RN Nurse Care Managers with important operational and clinical tasks. You will draw on your critical thinking, clinical experience, and your positive attitude to coordinate with and support Landmark patients and Landmark team members.

The position is office-based.

  • High school diploma or equivalent required. BA preferred

  • Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting, preferred but not required

  • Experience with escalated customer service issue resolution; experience with following triage protocol a plus

  • Critical thinking skills and flexibility are required for success in role

  • Knowledge of MS Office products; typing speed of 40+ WPM preferred

  • Proficiency in Excel

  • Excellent compensation, including substantial bonus opportunity and sign-on bonus potential

Job ID: 2018-2456

External Company URL: landmarkhealth.org

Street: 380 Knollwood Street